RSA :: STAR Accreditation

STAR Accreditation


Total Quality Improvement

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Thank you for your interest in the RSA Wisconsin STAR Quality Accreditation Program.  

The mission of RSA Wisconsin is to exist as a resource to foster a community for advocacy and education for excellence in community residential and related support services.  It is the goal of RSA to positively impact residential and other support services throughout Wisconsin by supporting providers in the fields of Disabilities, Aging Services, Mental Health, and Community Corrections so that they can achieve the highest level of service to individuals with these challenges throughout Wisconsin.  It is for this reason that the STAR Quality Accreditation Program was developed.

STAR is an acronym that encompasses the essence of this program:

Self-Evaluation:  All participants are encouraged to continually evaluate their operation to ensure that they are providing the best services possible for the individuals served.  Regular self-observation can allow the provider to fix problems before they become major issues and before they are required to fix them by an outside source.

Total Quality Improvement:  Quality is not a state to be reached but an ongoing process of continuous improvement.  As providers, we should always be looking for new ways to improve on the products and services that we offer so that we can assist those we serve to reach their highest potential.

Accountability:  As a busy provider, it can be too easy to let things slip when there is too much to do.  That is why it is so important to be accountable to others to ensure that we are not only meeting standards, but that we are exceeding them. 

Report-ability:  Sharing your best practices can help to improve the residential industry as a whole.  But to do this, you need to have a consistent way of reporting results.

The STAR Quality Accreditation program was developed in conjunction with the Department of Health Services (DHS) Bureau of Assisted Living (BAL) as a part of the Wisconsin Coalition for Collaborative Excellence in Assisted Living (WCCEAL).  WCCEAL is a joint effort between the Bureau of Assisted Living and the University of Wisconsin Center for Health Systems Research and Analysis (CHSRA) to establish tools and measures to improve the quality of the assisted living industry.  Facilities that complete a DHS approved accreditation program through an assisted living association and meet the BAL criteria for an “abbreviated survey” may be eligible for less frequent BAL compliance surveys.  The department will also use survey data from participating agencies to gather valuable data on quality assurance throughout the state of Wisconsin.  The RSA Wisconsin STAR Quality Accreditation Program was approved by DHS on December 20, 2011.

The STAR Quality Accreditation Program is a valuable resource to monitor your home or program, but it is not the only piece to the “Quality Assurance” puzzle.  RSA Wisconsin has made several other resources available on its “Members Only” page of our website ( that can help all members to gain valuable information and enhance performance standards.  This information is available to members of RSA whether they apply for STAR Quality Accreditation or not. 

Available materials include:

  • Articles and guidelines on general standards of practice such as ADLs, diabetes, falls, food safety and more
  • Access to the codes and statutes applicable to residential services
  • Links to all regulatory departments and resources
  • Ask the Experts link to submit questions to BAL, DHS, or the RSA Board so you can get the answers you need to more complex questions
  • Sample forms and policies to meet DHS 83 requirements
  • Best Practices section where you can read and share ideas on administrative, staff recruitment & retention, training, client cares, recreation and activity planning, and other vital topics
  • Training videos and access to training opportunities and discounted rates
  • Discounts on consulting services


We hope that the following information will answer any questions you may have on accreditation.  If you have further questions after going through this material, please contact the RSA office.  If you are interested in applying for STAR Quality Accreditation, please submit a request for an accreditation packet through the link on the website, or by contacting the RSA office directly. 

Residential Services Association of Wisconsin (RSA Wisconsin)

6737 West Washington Street, Suite 1300
Milwaukee, WI 53214

Phone: (414) 276-9273 / Fax: (414) 276-7704 /